RESERVATION POLICIES

CAJUN ENCOUNTERS TOURS & NEW ORLEANS LEGENDARY WALKING TOURS:

  • Children ages 3 and under travel free, but must be counted in tour totals. Please mention any infants when booking. Those ages 4-11 years old tour at child rates. Anyone 12 years of age and older must travel at adult rates.
  • We must be notified of any cancellation or changes to a reservation within the reservation’s cancellation policy. Any notifications made outside of the cancellation policy will be subject to full amount due.Same day reservations – 2 hours*If your tour reservation is made on the same day as your tour, you have up to 2 hours prior to your physical tour time in order to cancel your reservation and receive a full refund.*
    1 day prior – 12 hours
    *If your tour reservation is made one day prior to the day of your tour, you have up to 12 hours prior to your physical tour time in order to cancel your reservation and receive a full refund.*
    2 days prior – 24 hours
    *If your tour reservation is made 2 days prior to the day of your tour, you have up to 24 hours prior to your physical tour time in order to cancel your reservation and receive a full refund.*
    3 days prior – 48 hours
    *If your tour reservation is made 3 days prior to the day of your tour, you have up to 48 hours prior to your physical tour time in order to cancel your reservation and receive a full refund.*
    4 or more days prior – 72 hours
    *If your tour reservation is made 4 or more days prior to the day of your tour, you have up to 72 hours prior to your physical tour time in order to cancel your reservation and receive a full refund.*
  • All tours subject to change due to traffic conditions or inclement weather. All tours subject to cancellation.  Tours go out rain or shine.
  • Website discounts cannot be combined with other offers, including but not limited to printed coupons, prepaid deposits, and discounted group rates.
  • Only one discount code may be used per transaction. Tours are subject to availability. Blackout dates may apply.
  • Your tickets will not be mailed to you. Confirmation email received after payment will serve as your ticket for entry to the tour.

FOR ALL BOOKINGS:

  • All tours and entry to museums is subject to change due to traffic conditions or inclement weather. All tours subject to cancellation.
  • Website discounts cannot be combined with other offers, including but not limited to printed coupons, prepaid deposits, and discounted group rates.
  • Only one discount code may be used per transaction. Tours & Museum Entry is subject to availability. Blackout dates may apply.
  • Your tickets will not be mailed to you. Confirmation email received after payment will serve as your ticket for entry to the tour.

SWAMP TOURS:

Weather: Tours do go out rain or shine. Please be advised that if you are on your Swamp Tour for 1 hour or more and the boat has to return due to inclement weather, we will not issue a refund.

PRIVATE TOURS: NOTE: Guests can bring alcohol on the boat.  We provide a cooler with ice. NO GLASS containers of any kind are allowed.  You cannot bring alcohol on public transport buses. You are free to do so ONLY if transportation is privately hired for your group.

**We are a family oriented touring company & strive for each guest to enjoy our tours to the best of our abilities. At any time, Cajun Encounters (Office Staff, Drivers & Captains) can revoke your drinking privileges if deemed necessary. **

NON-PRIVATE TOURS: NOTE: Alcohol is NOT permitted on the boats or public transport buses.

Guests who choose self-transportation: We offer additional parking accross the street. For your safety, please be sure to walk underneath the bridge to get back to the gift shop.

***Cajun Encounters has both covered and uncovered boats. A covered boat is never guaranteed. They are available on a first come, first served basis.***

http://cajunencounters.com/privacy-policy/